AMI’S BEEN INSURING NEW ZEALANDERS FOR OVER 90 YEARS, and in that time, they’ve shown us they understand what Kiwis want from their insurer. That’s why more than 500,000 customers trust AMI to protect the things they’ve worked hard to own.
Founded in Christchurch, South Island Motor Union started up in 1926 and evolved to become AMI. Now as part of IAG – the largest general insurer in New Zealand – AMI takes care of Kiwis right across the country.
They understand that everyone is different – some people prefer to communicate online, while others value speaking to someone directly. You can get in touch with AMI through their website, over the phone, or by popping into one of their many stores across the country for a chat.
To ensure AMI customers receive great service, they’ve introduced customer promises. This sets up expectations for employees to: be honest and upfront, make things easy and simple, recognise and anticipate customer needs, and always treat them fairly.
AMI rewards employees and teams through its recognition programme ‘He toa takitini', a phrase taken from a Māori proverb that tells us ‘success is not the work of one, but the work of many’.
They believe a little kindness can make a big difference.