OVER 500,000 NEW ZEALANDERS TRUST AMI to protect the things they’ve worked hard to own.
Customers are at the heart of everything AMI does, with their people working hard to provide service that meets customers’ needs and expectations. ‘Heart’ is also an acronym for AMI’s five customer promises; Honest and upfront, Easy and simple, Anticipate and act, Recognise your needs and Treat you fairly – these guiding principles are helping them to create world-leading customer experiences.
With the recent challenges Kiwis faced due to COVID-19, AMI found customers are increasingly using digital channels to connect. Its teams are continually working to improve the service they provide both online and over the phone to best meet customer’s needs. Most recently AMI has enhanced its website’s Help Centre with ‘Online Coach’ videos to support customers with step-bystep guides of how to manage insurance online. AMI has also established a new specialist team to provide extra care to customers that are having challenges managing their insurance – whatever the reason. And, it has partnered with community training network SeniorNet to help older AMI customers use and enjoy technology in their everyday lives.
AMI believes the secret to great service is the people they have helping customers. With dedicated insurance specialists up and down New Zealand, supporting customers online and over the phone, AMI continues to support Kiwis with their insurance needs and be there to help them get back to a smile.
"They’re easy to deal with, keep in contact regularly, and staff are really knowledgeable and helpful."FEMALE, 18-39, SOUTH ISLAND
"Great customer service."MALE, 50-59, NORTH ISLAND
"AMI has provided amazing service when I have made a claim."FEMALE, 40-49, SOUTH ISLAND