COMING TO TERMS WITH HEARING LOSS CAN BE AN OVERWHELMING EXPERIENCE. Staff at Bay Audiology understand this and go ‘above and beyond’ to ensure that each and every client feels supported and comfortable throughout their journey to better hearing. The team at Bay Audiology are friendly and approachable. They get to know each client to determine their hearing needs and tailor a solution that is specific to them.
Their exceptional client care and outstanding customer service doesn’t stop at the door, either. Bay Audiology provide ongoing after-care support to all their clients after they are fitted with a hearing solution.
With an extensive network of clinics throughout New Zealand, Bay Audiology’s focus is on upholding its gold-standard service. Regardless of whether they work at a busy metropolitan clinic or one in a regional area, staff across its 115 clinics live and breathe the company values every day through their interactions with clients.
During 2020, when lockdowns and restrictions have occurred, Bay Audiology has proved it could maintain its gold-standard client care through other means besides face-to-face interactions. Staff continued their exceptional customer service over the phone, through virtual appointments, and remote support.
With its focus on excellent client care, development of its staff, and commitment to the hearing industry, Bay Audiology has grown to become the country’s leading hearing health provider.
"Excellent service. You can’t fault them."FEMALE, 40-49, NORTH ISLAND
"Really understanding and true to their word."FEMALE, 60+, SOUTH ISLAND
"Very professional, obliging, knowledgeable staff. Great product."MALE, 60+, NORTH ISLAND