CARPET COURT CONTINUES TO FLOOR NZ WITH THEIR AWARD-WINNING SERVICE – FOUR YEARS IN A ROW!
Carpet Court is New Zealand’s largest retailer of flooring, with a long-standing presence in the market and a quality reputation. Since 2004 it has installed hundreds of thousands of metres of flooring in Kiwi homes with award-winning flooring brands such as Cavalier Bremworth, Godfrey Hirst, Feltex and the recently relaunched Rhino.
Carpet Court’s customers are looking for a solution to a problem that may have been triggered by an event, such as an insurance claim, a new home, selling an existing home or tenants moving on. Carpet Court ensures customers receive the product most suited to their requirements, with providing extraordinary customer experiences during the customer journey being a major focus.
Carpet Court’s sales people are taught to identify a customer’s personal situation by asking a few select questions and actively listening, which enables them to help select the most suitable product. It’s important that its sales people show empathy towards customers and understand the emotions and process of renovation/redecoration, as purchasing flooring is a highly involved purchase.
Using after-sales surveys and monitoring customer feedback helps to benchmark the level of service. These provide relevant customer service information to ensure the teams are able to learn from their peers and share with each other what excellent service looks like.
"The service that was provided by Carpet Court was excellent. The consultation was very thorough, and the installation was done quickly and with excellent professionalism."FEMALE, 18-39, NORTH ISLAND
"Carpet Court is a fantastic brand that always delivers a premium, costeffective service. Plus, they have the best brands including Rhino! Always use them for all my properties.”"MALE, 18-39, NORTH ISLAND
"Friendly and helpful service. Great range of carpets, and colours. Professional sales people, affordable."FEMALE, 50-59, SOUTH ISLAND