AS NEW ZEALAND’S MOST TRUSTED HOME BUILDING TEAM, G.J. Gardner lives by their long-standing vision “to have every customer recommend them to their closest friend”. G.J.’s provide their customers with professional and tailored service, at every step of the building process.
Using ongoing feedback from their customers, the G.J. team has created an array of Customer Service Protocols. These protocols cover a wide range of the build, and function as G.J. Gardner’s minimum expectations for customer service. Some examples include responding to all communications within one business day, regular progress updates at agreed times and consistent site invitations.
Ultimately, however, each customer is different and requires differing levels of involvement and support. This is why it is essential that all G.J. staff are dependable, have integrity and practice open communication. Putting it simply, to be part of the G.J. team you need to love dealing with people and be prepared to go above and beyond for the customer.
At the time of winning this award, customer survey returns show over 97% of customers would definitely recommend G.J. Gardner to their closest friend. With an ultimate goal of having 100% of customers recommend G.J. to their closest friend, the nation’s favourite home builders are not resting on their laurels. Instead as firm believers in “your reputation is only as good as your last customer experience”; the G.J. team continuously works to deliver quality homes with great customer service.