FOR ALMOST SEVEN DECADES, the name Lockwood Homes has been synonymous with quality, high-performance buildings and a trusted and iconic Kiwi brand. A proud family-owned business, Lockwood has built its reputation not only on its homes – designed for resilience and strength, and engineered to withstand earthquakes and extreme weather – but by providing exemplary customer service through every step of the home building journey.
Lockwood Homes understands that designing and building a home can be a daunting experience and one of the biggest investments many people will make in their lives. It also recognises that customer service is the cornerstone of any great business, therefore it recruits staff who are friendly and approachable, and most importantly, are able to really listen to customers and understand their needs. The company places emphasis on promoting open and honest communication at every step.
During the recent COVID-19 crisis, all Lockwood staff ensured all customers – regardless whether they were in the planning stage or already on their home building journey – were kept in the loop as to their project’s progress. Contractors went beyond the call of duty, working late nights and early mornings to complete what they could before the lockdown, while the customer service team worked hard to touch base with customers and reassure them their project would soon be back on track.
"Good knowledge and service, good communication"MALE, 60+, NORTH ISLAND
"Professional, friendly, environmentally conscious ethos, easy to work with, great products, reliable quality workmanship."FEMALE, 50-59, NORTH ISLAND
"Excellent customer service."FEMALE, 40-49, NORTH ISLAND