NZSeniors

SINCE LAUNCHING, NEW ZEALAND SENIORS have helped Kiwis protect their families from having to worry about funeral costs by planning ahead. Meeting their goal of delivering quality funeral insurance specifically designed to meet the needs of over 50s, New Zealand Seniors’ high-quality product, award-winning customer service team, and customer-first approach, have been recognised by both their customers and the wider industry.

New Zealand Seniors are committed to delivering the best possible customer experience. They understand that customers expect a high level of service, which is why they have dedicated sales, support and claims specialists readily available.

The Talent Acquisition team ensures the right personnel work for New Zealand Seniors, by looking for personality traits of empathy, compassion and customer advocacy. All new team members undergo a dedicated training programme and are supported so they are confident in delivering positive customer outcomes. By providing multiple channels for the voice of the customer to be heard, New Zealand Seniors are able to use feedback to make service improvements. This ensures they are constantly supplying products that New Zealanders over 50 want and need.

As we are still experiencing the impacts of the pandemic, New Zealand Seniors continue to provide support and understanding to customers who are suffering financial hardship, enabling them to keep their cover in place through financial assistance processes.

Call 0800 430 011

Or

Visit www.nzseniors.co.nz

 
Quotes

"New Zealand Seniors had the best deal at the time I took it out. And I found the process very easy."

FEMALE, 50-59, NORTH ISLAND

"I’ve tried them all, but keep coming back."

MALE, 60+, NORTH ISLAND

"Good."

MALE, 40-49, SOUTH ISLAND