LIKE MANY BUSINESSES, THE PANDEMIC has thrown up many challenges for the Ryman Healthcare team. Their top priority has been to keep their residents and staff safe and their villages COVID-19 free. As the situation remains fluid, this has required constant adjusting and adapting by Ryman staff and management to ensure everyone remains protected against the deadly virus.
During these difficult times, keeping residents connected for their overall wellness has been crucial. This involved creating online entertainment and exercise, such as conducting Triple A exercise classes, and quiz events with The Chase star Shaun Wallace. Mindful how the pandemic was impacting not just the mental health of residents, Ryman took the online entertainment one step further by opening it up to communities outside of the villages.
Ryman was also front-footed when it came to vaccinating residents and staff. Using a combination of its vaccination team and outside contractors, Ryman has now vaccinated more than 37,000 residents and team members – that is more than 96 per cent of residents.
Building long-term relationships with residents and their families is fundamental at Ryman Healthcare. During COVID-19, the company learnt that the ability to communicate swiftly, effectively, and in a way that caters to all residents, was vital. In the coming year, Ryman plans to make further improvements to the way it communicates with residents and their families. Regular resident meetings also allows for open and honest feedback.
"My mother enjoyed her stay at Ryman very much. She was treated well, with activity and friendship."FEMALE, 50-59, NORTH ISLAND
"My parents are with Ryman and absolutely love it. It is an awesome complex."FEMALE, 50-59, SOUTH ISLAND
"I love Ryman."MALE, 18-39, NORTH ISLAND