SINCE RYMAN HEALTHCARE WAS FOUNDED IN 1984, its pioneering vision has been at the forefront of everything it does. It’s interesting that had it not been for a fire in a resthome, Ryman Healthcare villages may never have been established.
It began when Kevin Hickman, a private detective, was investigating a resthome fire and was appalled at the conditions he found. Envisioning his own mother living in such a place, he set out to change retirement living. Teaming up with John Ryder, the pair established Ryman Healthcare.
Hickman’s pioneering vision was ignited by a passion to build villages where everyone had privacy and dignity – and where care and kindness were built into the very fabric of those villages and the teams who worked in them. That vision is honoured by naming each village after a Kiwi trailblazer, and it’s why the company never stops innovating. Today, nearly 12,000 residents call one of 38 Ryman villages home.
If anything was going to upset the apple cart, it would have been a worldwide pandemic. But Ryman took COVID-19 in its stride. Although challenging, their aim was to turn their villages into safe havens where residents could feel secure. They focused on keeping the virus out of the villages at all costs – at the time of writing, there have been zero cases of COVID-19 among Ryman residents. To ensure residents stayed connected with families, Ryman rolled out devices on which Zoom calls could be made and provided 80,000 ‘Happy Hours in a Bag’ to replace their weekly village gatherings. As a result, Ryman has achieved their best-ever feedback survey results in the history of the company.
"Best place who did a wonderful job with my father"FEMALE, 30-39, SOUTH ISLAND
"Staff have been welcoming and helpful. Very courteous and willing to do what is required."MALE, 60+, NORTH ISLAND
"Professional and ethical service and care."FEMALE, 18-39, NORTH ISLAND