THIS IS THE FIFTH YEAR that Ryman Healthcare has been voted by New Zealanders as the top retirement village operator, recognising its exceptional customer service.
Founded in 1984, Ryman Healthcare is now home to 11,200 New Zealand and Australia residents, ranging from independent townhouses and apartments and assisted living in serviced apartments, to rest home, hospital and dementia level care.
Ryman Healthcare prides itself on tailoring its care to the needs of its residents, no matter how much their health needs change over time.
This is achieved by creating individualised care plans through Ryman’s own electronic care app, myRyman, which enables nurses and carers to spend more time with residents.
Ryman is further stepping up its tailored services for residents by piloting Ryman Delight, a programme designed to encourage residents to be active and independent. Activities range from cooking classes to yoga, tai chi and regular outings, with a concierge service to arrange trips to the theatre or sporting events.
With some of the highest staff ratios in the care sector, wherever possible, the same team members care for residents each day, so they can form strong bonds with them and their families. Extensive training is provided for Ryman staff to support them to do their jobs well and connect with people in a way that adds value to their lives.