SOUTHERN CROSS TRAVEL INSURANCE (SCTI) has over 35 years’ experience as a specialist travel insurer, empowering travellers to have the freedom to explore with peace of mind, knowing they’re supported at every step of their journey.
Customer service is at the heart of everything they do, which is why it’s the focus of every touchpoint in the customer journey. SCTI actively listens to its customers and consistently seeks feedback so they can be responsive and earn trust. This has helped them to reach an impressive Net Promoter Score of 53, far exceeding the global average of 39.
It’s no surprise then, that personality traits valued in its staff include patience, empathy, a positive attitude and a passion for helping people. In return, the company nurtures a culture of empowerment, and recognises staff for providing excellent service.
Insurance can often seem complicated, but SCTI is committed to removing the confusion. They believe it’s important for customers to be clear about what they’re buying – without jargon or technical speak – and have assurance that SCTI will be there if needed.
In 2019, SCTI provided cover for over 200,000 overseas trips, from families cruising around the Pacific Islands to first-time travellers embarking on their OE. The company also offers travel insurance solutions for people coming to New Zealand to study or to visit friends and family.