“DEALING WITH STATE IS A PLEASURE,” wrote one happy customer. “Easy online quotes, fast answering when calling. And Ken at customer care was fantastic. It was a pleasure dealing with him.”
As many State customers have discovered, the customer is at the heart of everything the awardwinning insurance provider does. In fact, HEART is the acronym State uses for its five customer promises:Honest and upfront
Having helped New Zealanders with their insurance needs for more than 100 years, State has come to comprehensively understand what its customers want. It consistently hones these capabilities to find new ways to help protect the things that are important to us, while its staff works hard to provide quality service that meets the customer’s needs.
With New Zealanders increasingly using digital channels to connect, State’s teams are continually improving its online service, as well as its over-the-phone service. The insurance provider recognises that each customer’s situation is unique, so during the pandemic, the business created a range of tools to support individual needs. This included establishing a specialist team to provide extra care to customers who were having challenges managing their insurance. This team is now a permanent part of State’s service. Like the more than 400,000 Kiwis who are insured by State, you can rely on State to keep your home and contents protected.
"We have been with State for many years and are very happy."FEMALE, 50-59, NORTH ISLAND
"They are reliable and easy to deal with."FEMALE, 18-39, NORTH ISLAND
"Happy with current service and past claims payout performance. Excellent customer experience."MALE, 60+, SOUTH ISLAND