INTRODUCTION
It is with great pleasure that Reader’s Digest presents the Quality Service Awards. We believe companies that deliver outstanding customer service should be recognised and rewarded in New Zealand.
Our Winners Showcase highlights which companies have gone above and beyond their customer service expectations.
We commissioned independent market research agency Catalyst to survey a representative sample of 1568 New Zealand adults. The data we collected was of those companies who over the past 24 months had provided the highest level of customer service across 31 categories, rating each organisation across the
5 key pillars of customer service: Personalisation, Understanding, Simplicity, Satisfaction and Consistency.
The highest rated company of each category has been awarded the status of Gold Winner, with the second highest rated company awarded the Silver Standard Winner. This prestigious award recognises companies that truly understand and value consumer needs.
Click here to see the winning companies in this year’s survey.
Have you ever wanted to voice your opinion about a company that gave you great service?
We have.
BRAND SHOWCASE
Car Insurance
Gold Winner
Car Rentals
Gold Winner
Cruise Operator
Gold Winner
Cruise Operator
Silver Winner
Flooring Stores (excl. Tiling/DIY Home Improvement Stores)
Gold Winner
Funeral Insurance
Gold Winner
Funeral Insurance
Silver Winner
Health Insurance
Gold Winner
Hearing Services
Gold Winner
Home & Contents Insurance
Gold Winner
Home Design & Build Services
Gold Winner
Life Insurance
Gold Winner
Liquor Outlets
Gold Winner
Mobile Phone Service Providers
Gold Winner
Optometrists
Gold Winner
Paint & Decorating Stores (excl. DIY Home Improvement Stores)
Gold Winner
Pet Insurance
Gold Winner
Pet Insurance
Silver Winner
Real Estate Agencies
Gold Winner
Retirement Villages
Gold Winner
Tiling Stores (excl. DIY Home Improvement Stores)
Gold Winner
Travel Insurance
Gold Winner
Used Vehicle Dealerships
Silver Winner
METHODOLOGY
How Our Quality Service Survey Was Conducted
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Market Research
We commissioned a highly recognised independent market research agency, Catalyst, to survey a representative sample of 1568 New Zealand adults. Respondents were asked to nominate a service provider in up to 31 categories. To qualify to vote on a category, they must have used a service provider from that industry.
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Consumers Voting
Survey respondents were asked to rank their experience on the listed companies according to these questions:
- "PERSONALISATION: How well was the company able to provide the consumer with an individualised customer experience?"
- "UNDERSTANDING: How effectively was the company able to demonstrate a genuine insight into the customer's needs."
- "SIMPLICITY: How quick and easy was the process of dealing with the company?"
- "SATISFACTION: To what level did the company meet or exceed the customer's expectations?"
- "CONSISTENCY: Did the company deliver ongoing quality service?
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Rating
The highest rated companies were judged the Gold Standard Winner, with the next closest company awarded the Silver Standard Winner. This prestigious award recognises companies that truly understand consumers' needs.
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2024 results
We are confident that the results of this annual poll are the truly accurate measurement of New Zealand consumer sentiment in 2024. Great brands have wonderful success stories.