It is with great pleasure that Reader’s Digest presents the Quality Service Awards. We believe companies that deliver outstanding customer service should be recognised and rewarded in New Zealand.
Our Winners Showcase highlights which companies have gone above and beyond their customer service expectations.
We commissioned independent market research agency Catalyst to survey a representative sample of 2400 New Zealand adults. The data we collected was of those companies who over the past 12 months had provided the highest level of customer service across 35 categories, rating each organisation across the
5 key pillars of customer service: Personalisation, Understanding, Simplicity, Satisfaction and Consistency.
The highest rated company of each category has been awarded the status of Gold Winner, with the second highest rated company awarded the Silver Standard Winner. This prestigious award recognises companies that truly understand and value consumer needs.
Click here to see the winning companies in this year’s survey.
Have you ever wanted to voice your opinion about a company that you great service?
We commissioned a highly recognised independent market research agency, Catalyst, to survey a representative sample of 2,400 New Zealand adults. Respondents were asked to nominate a service provider in up to 35 categories. To qualify to vote on a category, they must have used a service provider from that industry.
Survey respondents were asked to rank their experience on the listed companies according to these questions:
The highest rated company in each category has been awarded the status of Gold Standard Winner, with the second-highest rated company awarded the status of Silver Standard Winner. This prestigious award recognises companies that truly understand consumers’ needs.
We are confident that the results of this annual poll are the truly accurate measurement of New Zealand consumer sentiment in 2021. Great brands have wonderful success stories.