Introduction
It is with great pleasure that Reader’s Digest presents the Quality Service Awards. We believe companies that deliver outstanding customer service should be recognised and rewarded in New Zealand.
Our Winners Showcase highlights which companies have gone above and beyond their customer’s expectation.
Click here to see the winning companies in this year’s survey.
Have you ever wanted to voice your opinion about a company that gave you great service?
We have.
Brand Showcase
Car Insurance
Gold Winner
Car Insurance
Silver Winner
Cruise Operator
Gold Winner
Flooring Stores
Gold Winner
Furniture Stores
Silver Winner
Home & Contents Insurance
Gold Winner
Home & Contents Insurance
Silver Winner
Home design and build service
Gold Winner
Hearing Service
Gold Winner
Life Insurance
Silver Winner
Optometrists
Gold Winner
Paint & Decorating Stores (excl DIY/Home Improvement)
Gold Winner
Pet Insurance
Silver Winner
Real Estate Sales
Gold Winner
Retirement Villages
Gold Winner
Roadside Assistance
Silver Winner
Travel Insurance
Gold Winner
Travel Insurance
Silver Winner
Tiling Stores
Gold Winner
Tyre Retailers
Gold Winner
Methodology
How Our Quality Service Survey Was Conducted
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Market Research
We commissioned a highly recognised independent market research agency, Catalyst, to survey a representative sample of 1,500 New Zealand adults. Respondents were asked to nominate a service provider in up to 40 categories. To qualify to vote on a category, they must have used a service provider from that industry.
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Consumers Voting
Survey respondents were asked to rank their experience on the listed companies according to these questions:
- "Personalisation: How well was the company able to provide the consumer with an individualised customer experience?"
- "Understanding: How effectively was the company able to demonstrate a genuine insight into the customer’s needs."
- "Simplicity: How quick and easy was the process of dealing with the company?"
- "Satisfaction: To what level did the company meet or exceed the customer’s expectations?"
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Rating
The highest rated companies were judged the Gold Standard Winner, with the next closest company awarded the Silver Standard Winner.
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2020 results
We are confident that the results of this annual poll are the truly accurate measurement of New Zealand consumer sentiment in 2019. Great brands have wonderful success stories.
