Introduction
It is with great pleasure that Reader’s Digest presents the Quality Service Awards. We believe companies that deliver outstanding customer service should be recognised and rewarded in New Zealand.
Our Winners Showcase highlights which companies have gone above and beyond their customer service expectations.
We commissioned independent market research agency Catalyst to survey a representative sample of 2400 New Zealand adults. The data we collected was of those companies who over the past 12 months had provided the highest level of customer service across 35 categories, rating each organisation across the
5 key pillars of customer service: Personalisation, Understanding, Simplicity, Satisfaction and Consistency.
The highest rated company of each category has been awarded the status of Gold Winner, with the second highest rated company awarded the Silver Standard Winner. This prestigious award recognises companies that truly understand and value consumer needs.
Click here to see the winning companies in this year’s survey.
Have you ever wanted to voice your opinion about a company that you great service?
We have.
Brand Showcase
Car Insurance
Gold Winner
Car Insurance
Silver Winner
Cruise Operator
Gold Winner
Flooring Stores
Gold Winner
Funeral Insurance
Gold Winner
Funeral Insurance
Silver Winner
Garden Centres
Gold Winner
Health Insurance
Silver Winner
Hearing Services
Gold Winner
Hearing Services
Silver Winner
Home & Contents Insurance
Gold Winner
Home & Contents Insurance
Silver Winner
Home Design & Build Services
Gold Winner
Internet Service Providers
Gold Winner
Kindergarten Centre Operators
Gold Winner
Life Insurance
Gold Winner
Loyalty Cards
Gold Winner
Mobile Service Providers
Gold Winner
Paint & Decorating Stores
Gold Winner
Pet Insurance
Gold Winner
Real Estate Agencies
Gold Winner
Retirement Villages
Gold Winner
Roadside Assistance
Silver Winner
Superannuation
Gold Winner
Tiling Stores
Gold Winner
Travel Insurance
Gold Winner
Travel Insurance
Silver Winner
Tyre Retailers
Gold Winner
Used Vehicle Dealerships
Gold Winner
Used Vehicle Dealerships
Silver Winner
Methodology
How Our Quality Service Survey Was Conducted
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Market Research
We commissioned a highly recognised independent market research agency, Catalyst, to survey a representative sample of 2,400 New Zealand adults. Respondents were asked to nominate a service provider in up to 35 categories. To qualify to vote on a category, they must have used a service provider from that industry.
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Consumers Voting
Survey respondents were asked to rank their experience on the listed companies according to these questions:
- "Personalisation: How well was the company able to provide the consumer with an individualised customer experience?"
- "Understanding: How effectively was the company able to demonstrate a genuine insight into the customer’s needs."
- "Simplicity: How quick and easy was the process of dealing with the company?"
- "Satisfaction: To what level did the company meet or exceed the customer’s expectations?"
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Rating
The highest rated company in each category has been awarded the status of Gold Standard Winner, with the second-highest rated company awarded the status of Silver Standard Winner. This prestigious award recognises companies that truly understand consumers’ needs.
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2022 results
We are confident that the results of this annual poll are the truly accurate measurement of New Zealand consumer sentiment in 2021. Great brands have wonderful success stories.
