RESENE COLORSHOPS SELL paint products directly to trade and retail customers, placing emphasis on quality customer service. Starting out in a Wellington garage, today Resene ColorShops are found at 66 locations across New Zealand. 

Average ratings for Resene ColorShop customer service is over 9 out of 10, with many stores consistently scoring 10 out of 10 in their customer feedback programme. This feedback, along with the website and social media responses, helps Resene improve its products and services. 

Resene developed its own staff training course called ‘Best System Selling’ to help customers choose products and accessories to achieve the best result. Staff have ongoing training and there are specialists available to provide extra technical advice. As Resene manufactures its own products, staff learn first hand about the products. In fact, customers often remark that they feel like Resene staff have taken their project under their wing and guided them along
the way. 

That’s because Resene selects friendly staff with a can-do attitude and excellent attention to detail and are regularly trained and tested to increase their product knowledge. Incentives are also in place. Each year, Resene ColorShops compete against each other for a ‘Cool Blacks’ trophy and rewards, and more rewards are given to the Resene ColorShop with the highest rating by customers.

Happy customers are known to drop gifts into Resene ColorShops to show their gratitude for the help and advice received.

For more information, visit resene.co.nz