“WE WILL DO ANYTHING TO KEEP PRICES LOW AND CUSTOMERS HAPPY.”

That’s Skinny’s brand purpose. And the company does everything it can to stay true to that brand purpose and keep customers happy.

One way it does this is through awesome customer service. Skinny has a quality framework that fosters genuine connections with customers. This framework ensures that all customers feel that they’ve been listened to and are given the type of service that aligns with Skinny’s brand values. 

Skinny’s strategy has always been about engaging conversations with customers and providing simple products centred around a no-frills approach, and if the team can inject a little joy and humour in the experience, they will. Interacting with Skinny should leave you with a smile on your face. 

That doesn’t mean quality is set aside. Quality monitoring and continuous improvement are key areas of Skinny’s quality framework, which includes regular call evaluations for coaching, and mentoring agents to equip them with dialogue so they can have meaningful conversations with customers.

New starters to the team receive in depth training covering product knowledge, and understanding the brand and customers. Ongoing training is based on regular learning needs’ analysis and include workshops that keep Skinny advisors up to speed with product updates, such as service techniques and refining their skills in engaging with customers.

For more information, visit www.skinny.co.nz